RETURN POLICY
SATISFACTION IS ALWAYS GUARANTEED
All merchandise is inspected before shipping. Fetish Factory stands behind the quality of our products. If a product fails to meet your expectations, simply contact us within 7 days of receipt to receive authorization for a return. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. To obtain a Return Authorization Number (RMA), please contact us at info@fetishfactory.com. All RMA's are issued via email. Packages sent must be postmarked within 7 days of the RMA being issued. Packages postmarked more than 7 days after the RMA is issued will be restocked and will be returned ONLY to store credit under the name of the original purchaser, minus shipping and a 15% restocking fee. Any packages without an RMA will be refused and returned to the sender. The RMA number MUST be written on the outside of the package, and you also must include your original receipt. If you receive return authorization you must be sure to insure the package for its value. If a package is lost during the return process, Fetish Factory assumes no liability for the lost package. We will gladly replace or exchange your purchase for an item which meets your needs. Refunds are arranged on an individual basis. Please contact us by email or telephone for more information. When an item is returned for refund, the amount credited to your account is for the purchase less the shipping. We are unable to credit shipping with returns.
Sorry, there are no returns on intimate items, such as undergarments, opened hosiery, adult novelty toys, oils and lotions. This is due to health regulations. We will not accept items which have been worn out; clothing must have it's original tag on the garment and footwear can not be returned with any sign of wear on the soles. Also, books, magazines, videos and cd-roms, and Clearance items from our Clearance Rack are non-returnable items.
Have a question? Please contact us for more information at info@fetishfactory.com
How to contact us:
Fetish Factory
855 E. Oakland Park Blvd
Fort Lauderdale, FL 33334
954-563-5777 x 204
